What is going on at KME?

[SOUSGT 357]

Saw this on KME's Facebook Page

 

Stephen Altieri > ‎KME Fire Apparatus

So just last week several staff from the Town of Mamaroneck traveled to the KME plant to check on the status of our 2017 KME engine 36 that has been at the factory for warranty repairs since March 19 2019. With seven items to be repaired only four of the seven items were repaired in the four month period and three new defects were identified
This seems to be poor performance on the part of KME. To the management of KME how does the Town get its truck back in service?
Stephen Altieri
Town Administrator

 

There appears to be no response for KME.

 

Edited July 21, 2019 by SOUSGT
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[lhfdvolly 21]

Our Ladder Tower was there for at least 6 months to get the bucket replaced when it was damaged. Not only did they take that long but we had to keep following up for updates, no communication from them. There were still other issues that should have been resolve while the truck was there but were done after it was returned, took a while to get it back in service. Because their customer response was so poor we are now resolved to the fact that we will never buy another KME. Since they have been taken over by the E-One parent company their customer service has gone in the toilet. Good luck with your issue and I hope it works out for the best.

[Steve 78]

KME

Keep

Mechanics

Employeed

[201/65 94]

https://wnep.com/2019/09/23/kme-lays-off-employees/