Emergency Communications Operator- MTAPD

[FDNYDCHI 38]

to apply go to MTABSC.info then click on Employment

Good Luck

Chris

Job Title: Agency:

EMERGENCY COMMUNICATIONS OPERATOR MTA Headquarters

Job ID: Department:

73580 Police Communications Unit

Location: Queens

Division:

Commanding Officer Comm

Full/Part Time:

Regular/Temporary:

Job Information

SALARY: $34, 869 (salary non-negotiable/ position covered by IBT Local

808 collective bargaining agreement)

DEPT/DIV: Police Communications Unit

LOCATION: Long Island City, Queens

SUPERVISOR: Sergeant or Emergency Communications Supervisor

HOURS OF WORK: Varying shifts* *Must be available to work day, afternoon, or

overnight shifts, including holidays and weekends as assigned.

Summary

The Emergency Communications Operators are responsible for handling both emergency and non-emergency calls for police assistance. When assigned to the C3 Center this position monitors and reports on alarms received through the integrated electronic security network in order to provide for the safety and security of the customers and employees of the Metropolitan Transportation Authority and the protection of the critical infrastructure of the MTA.

When assigned to Police Dispatch Emergency Communications Operators must be able to gather and disseminate information obtained from callers in crisis, suicidal callers, and callers in high-risk incidents. They must be able to provide resources to emergency responders who are in distress, and immediate response to any event alarm or condition that may jeopardize safety and security. To accomplish this they must make critical decisions rapidly under high-stress conditions.

Emergency Communications Operators must make decisions on dispatching emergency response personnel and resources to the scene of an incident. They are further required to determine if an alarm indication necessitates a response and to determine the nature and scope of the response.

Successful candidates must undergo an MTA Police Department background check, and be fingerprinted.

Responsibilities

°Receives emergency calls for assistance and dispatches emergency responders.

°Prioritizes emergency calls to provide critical incident response, identify and utilize available

resources and tools to enhance the delivery of public safety services

°Use existing map interfaces, mapping program features, and zone beat configurations in

order to identify resources to support Police operations.

°Monitor all security related systems in the C3 center, which includes but is not limited to

intrusion detection, access control, intercom, closed circuit television, and radio telephone

communications.

°Identify alarms and make appropriate notifications

°Process basic system administration tasks and other related work to determine system

failures and make notification to EITG for repairs

°Maintain a comprehensive situation awareness of system security

°Notification to appropriate law enforcement agencies of incidents and to other agencies in the

MTA as required.

°Monitoring of system health by monitoring, tracking, and reporting to maintenance groups on

any systems problems that occur.

°Generate daily, weekly, and monthly reports as required relative to alarm activities and C3

Center Operations.

°Perform trend analysis of various security events and alarms as directed by supervision.

°Research and collect data for system audits.

Qualifications

°Excellent oral and written communication skills

°Ability to make critical decisions based on current data, past experience, and business rules

°Ability to prioritize tasks

°Excellent analytical abilities

°Ability to work rotating and non-traditional tours (evenings, overnight, weekends, holidays)

°Ability to work mandatory overtime

°Proficiency in a second language, a plus

Education and Experience

°High School diploma plus two to three years of work experience in a customer service

environment required: dispatching or emergency services work experience is highly preferred.

°Proficiency in Microsoft Office and other applications.

°Basic keyboarding ability.

How To Apply

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

Equal Employment Opportunity

MTA is an Equal Opportunity Employer.

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Edited June 19, 2011 by FDNYDCHI