FEMA PDS Course - Effective Communication

[helicopper 1,050]

Effective Communication (G - 242)

Westchester County Department of Emergency Services

4 Dana Road

Valhalla, NY

Tuesday, May 13, 2008 8:30 a.m. – 5:00 p.m.

Wednesday, May 14, 2008 8:30 a.m. – 5:00 p.m.

EFFECTIVE COMMUNICATION (G-242)

Officials of emergency service agencies are often placed in situations in which their abilities to communicate can mean the difference between successful and unsuccessful outcomes. During "non-crisis" periods, emergency service officials often deal with those who are not familiar with emergency management topics. Response to and recovery from an emergency necessitates the successful interaction between victims and emergency service leaders under stressful conditions. This course is designed to develop the skills of emergency managers in public and interpersonal communication. It includes a variety of topics and provides for practice in oral presentation. Written and oral communication, listening and presentation skills are very important to successful emergency management programs. This course will enhance and develop the communication skills of today's emergency management professionals.

Topics and Issues to be Covered

Communication for the Emergency Program Manager

The Communication Cycle

Nonverbal Communication

Written Communication

Preparing an Oral Presentation

Handling Communication in a Crisis

Who Should Attend: Students for this course are those who perform emergency management functions in government, volunteer or private sector organizations. Participants are welcome from a broad range of emergency organizations including law enforcement, fire services, community planning, hospitals, health and medical facilities and services, emergency management, public works, voluntary organizations, businesses and local government officials.

Prerequisites: None

Suggested:

Principles of Emergency Management G-230

Emergency Planning G-235

Announcement_Effective_Comm_R2_May13and14_08.pdf

[Remember585 815]

Effective Communication (G - 242)

Westchester County Department of Emergency Services

4 Dana Road

Valhalla, NY

Tuesday, May 13, 2008 8:30 a.m. – 5:00 p.m.

Wednesday, May 14, 2008 8:30 a.m. – 5:00 p.m.

Announcement_Effective_Comm_R2_May13and14_08.pdf

How come no e-notices or mention of this and the other FEMA class is on the DES website??

[helicopper 1,050]

How come no e-notices or mention of this and the other FEMA class is on the DES website??

That would be a question best posed to DES.