The EMTBravo Group Recruiting Member Support Associates 2/17/08

[EMTbravo 312]

Members-

As we continue to expand our infastructure, we are currently recruiting for the following positions:

Member Support Associate (2) Posiitions Available

In this role, the incumbent will provide assistance visitiors and members of the EMTBravo websites through our new Help Desk system. We are rolling out a new Help Desk Ticket system, where if a member needs help, they will submit a ticket and it will go to a department, depending on the members problem. From there, the ticket will be assigned to the appropriate MSA. It will be up to the MSA to either help the member with his issue, escalate the ticket to the appropriate department, or take other actions as described. MSA's will also be required to post knowledgebase articles for members to reference when they are having problems.

REQUIRMENTS:

-Must be 18+ years old

-Must Be A Verified Member

-Must be completly proficient with all aspects of the EMTBravo forums softwares

-Must complete a 20 question multiple choice exam

-Must have a friendly and helpful demeanor

-Must have 100+ posts on any EMTBravo forum or cummulatively

-Must have proficient spelling and grammar

-Must be able to work with limited supervision

-Must be able to respond to and troubleshoot a members issue within 48 hours of the ticket being assigned to you

-Will Triage Tickets Appropriately

Member Support Associate Program Adminstrator (1) position open

REQUIRMENTS:

-ALL ABOVE PLUS

-Must have 500+ posts and be of Alpha Status

-Must monitor MSA's for performance- timeliness and client satisfaction

-Ensures quality of staff

-Must be able to provide assitance in troubleshooting

-Must be able to train and work with MSA's to help them to use the Help Desk system

-General Administration of the Help Desk/Ticket program

-Liason To EMTBravo

All EMTBravo positions are 100% volunteer. However, if this site at any point in the future makes a profit, it will be split equally among the staff. (logisitics of that are still being worked out).

If you believe you have what it takes to help make our sites the best, then email our EMTBravo Staff Recruiting Division at recruiting@emtbravostaff.com and tell us why you're right for the position.

[EMTbravo 312]

These openings are now filled.

xfirefighter484x: Member Support Associate Program Administrator

SageVigiles: Member Support Associate Level I

ems-buff: Member Support Associate Level I

I will be in contact with you guys this week regarding the positions as soon as I set up training and infastructure.

Thanks to everyone who applied!