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bcpmurphy liked a post in a topic by Dinosaur in FDNY to spend $5M to reduce EMS response times
They go on calls as supervisors, serve as liaison to other agencies and deal with hospital back-logs when EMS units are stacked up waiting for ER stretchers. They manage schedules, equipment, training, time off, and perform other duties.
To minimize the importance of that in a city like NY is unfair.